Recruitment Process

Applying for a career at Heritage? Let us help you prepare with a few details on how the process works.

What's Involved

Our recruitment process usually involves an initial phone interview, psychometric assessment, at least one interview and relevant background and reference checks.

The recruitment process allows us to understand your skills and experience, as well as give you the chance to get to know us.


How long will the recruitment process take?

We aim to be in contact with you within two weeks of the application closing date. This contact will be either via email or phone. In most circumstances it can be up to four weeks before we complete all stages of the recruitment process and make a final decision.

What are psychometric assessments?

Heritage has partnered with SHL Solutions, a world-leading provider of psychometric assessments. We use psychometric assessments as part of the selection process because they provide us with an objective insight into your strengths and development needs that we cannot gain from any other processes. 

How should I prepare for an interview with Heritage?

You will be asked to explain your motivation for the position - what it is that you are looking to gain from working with Heritage. You will then be asked to share your skills and experiences. Our interview questions are aligned to the position that you have applied for and will include technical, scenario and experience based questions.

Will I have to undertake practical exercises?

Sometimes we will include practical exercises as part of the interview process. If you have to do a practical exercise, a member of our recruitment team will provide full details to you before you arrive.

Who should I put down as a referee?

We will conduct a minimum of two reference checks as part of the recruitment process. It is important to consider the people that you nominate as your referees. Ideally they will have supervised you in some capacity in a previous position, and be aware of your application with Heritage.
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Career Pathways
Heritage offers opportunities in customer service, customer support and specialist roles.
Recruitment Process
Let us help you prepare to apply for a career with us by reviewing our recruitment process.
Current Opportunities
Looking for a meaningful career in a customer service, customer support or specialist role? Search our current job opportunities now.