To assist our most vulnerable members, and those working on the front line, we've established special phone lines for seniors, emergency services workers and healthcare workers so that we can help them with their banking over the phone, in a fast-tracked way.
To access these special phone lines, members must:
Emergency Services and Healthcare Workers Hotline
|07 4694 9081|
As an essential service, our branches remain open so we can help you, even in lockdown areas. We do ask that you follow all government protocols and adopt COVID-safe behaviour when visiting our branches. That means using QR codes to check in, wearing a mask if required, and abiding by restrictions on the number of members allowed. Our goal is to meet your banking needs in a COVID-safe and friendly way.
We understand that many people may not want to come into a branch at the moment, or may be self-isolating as a safety precaution. We offer a wide range of alternative banking channels, including our online banking service, our mobile app, and telephone banking. We also have a 24/7 Contact Centre, so our Australian-based staff are ready and able to take your calls at any time of the day or night.
I know many of our members care deeply about the well-being of our staff. I can assure you that keeping our people safe during COVID is a top priority for us. We have strict hygiene and cleaning protocols in place, including closing our branches early each day to allow time for a thorough clean. We also offer our staff members Paid Pandemic Leave to have a COVID vaccination, to undergo a COVID test, while isolating to await test results, or if they are diagnosed with COVID.
The COVID situation will be with us for some time to come, and Heritage remains committed to helping our members through any difficulties they might face. I firmly believe that widespread vaccination is the best pathway for us to achieve a return to normality, so please take the time to seek medical advice about the right option for your circumstances.
We’re here to support you. Thank you for banking with Heritage.
CEO, Heritage Bank