About us

Since 1875, Heritage Bank has grown to become one of the largest customer owned banks in Australia. We're committed to helping our customers through good times, and times of hardship. We know that helping our customers reach their financial dreams is not just about great products and competitive rates, it's about their entire banking experience. We have many branches across Queensland and NSW and our Contact Centre has a team available 24/7.

About us

What's the difference between a bank and a customer owned bank? 

It means we're owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People first.

We're part of a movement that began in Australia over 150 years ago, when groups of like-minded workers and communities came together to create building societies, credit unions and mutual banks.

Learn more about Customer Owned Banking.

Keep up-to-date with the latest news from Heritage Bank.

Moving forward with plans to create one of Australia’s largest customer-owned banking organisations with approximately 720,000 members and $22.5 billion in total assets.

View current job opportunities and find out more about why Heritage is a great place to work.
At Heritage, what motivates us isn’t how much profit we can make, it’s about making people’s lives better. Our Member Charter outlines our commitment to our Heritage members.
We support our members with award-winning products and customer service that genuinely puts People first.
Our origins can be traced back to 1875, when the Toowoomba Permanent Building Society was established. 
Community support

We support our members and their wider communities by making a positive difference through a diverse range of community initiatives, including our widespread Sponsorship program,  Annual Photographic Awards,  Community Branches and the Heritage Bank Charitable Foundation.
Heritage Bank OzHarvest Launch
Heritage in the community 

Learn about the community initiatives we're supporting, including OzHarvest and the annual Heritage Bank Photographic Awards.

Heritage Bank Charitable Foundation
The Heritage Bank Charitable Foundation is dedicated to improving the quality of life for people in need throughout our community, by giving grants to eligible not-for-profit organisations. 

Sustainability at Heritage

We’re committed to supporting activities that contribute to greater environmental and social sustainability and act with the interest of our members driving our decisions.

Learn more

Financial information

When you join Heritage, you’re not just a number; you are one of our owners and can have a voice in how we operate.

We openly disclose our financial results and we invite our members to attend our Annual General Meeting to hear firsthand about our performance and future plans for the Bank. 


Member Centre

Visit our Member Centre for our latest financial announcements, Annual General Meeting notices, policies, constitution and prudential information.

Our Directors & Management
Meet the leaders who help make Heritage Bank what it is today.
Get in touch

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.

Speak to us in your language
Chat to us in your language using our free and trusted interpreter service. Available at your local branch and over the phone.
Our locations
Find your closest Heritage branch or ATM when you are on the go.