About us
Since 1875, Heritage Bank has grown to become one of the largest customer owned banks in Australia. We're committed to helping our customers through good times, and times of hardship. We know that helping our customers reach their financial dreams is not just about great products and competitive rates, it's about their entire banking experience. We have many branches across Queensland and NSW and our Contact Centre has a team available 24/7.
About this Rate
What's the difference between a bank and a customer owned bank?
It means we're owned by our customers, not shareholders. So instead of pursuing massive profits, our focus is on putting People first.
We're part of a movement that began in Australia over 150 years ago, when groups of like-minded workers and communities came together to create building societies, credit unions and mutual banks.
Learn more about Customer Owned Banking.
Moving forward with plans to create one of Australia’s largest customer-owned banking organisations with approximately 720,000 members and $22.5 billion in total assets.
Learn about the community initiatives we're supporting, including OzHarvest and the annual Heritage Bank Photographic Awards.
Sustainability at Heritage
We’re committed to supporting activities that contribute to greater environmental and social sustainability and act with the interest of our members driving our decisions.
When you join Heritage, you’re not just a number; you are one of our owners and can have a voice in how we operate.
We openly disclose our financial results and we invite our members to attend our Annual General Meeting to hear firsthand about our performance and future plans for the Bank.
Visit our Member Centre for our latest financial announcements, Annual General Meeting notices, policies, constitution and prudential information.
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.