Heritage launches online international payments service

24 August 2022

• 24/7 online access to fast international payments
• Addresses the surge in consumer purchases offshore
• Builds on Heritage Bank’s digital transformation journey
• Heritage Bank has a 20+ year relationship with Convera, formerly known as Western Union Business Solutions

Customers of Heritage Bank can now send and receive money from overseas more easily, thanks to a new online international payment service launched today, powered by Convera.

Heritage can offer its members quicker and more convenient international payments via internet banking or the mobile app through an integrated API solution with Convera.

Heritage Bank CEO Peter Lock said: “With the explosion of online purchases now taking place across international market places, our new international payments service provides a seamless facility for our members.

“This fantastic new service allows our members to send and receive money internationally direct from our online and mobile banking system, in close to real time and around the clock no matter where they are.”

Today’s launch builds on a relationship that stretches back more than 20 years, with Heritage Bank one of Convera’s, formerly Western Union Business Solutions, longest-standing financial institution partners in Australia.

Sam Fitzpatrick, Regional Vice President and Head of APAC at Convera, said: “Helping our partners to provide greater access, convenience and choice when making domestic and cross-border payments is one of our key priorities.

“Our research forecasts that one-third of post-COVID economic recovery in Australia will come from modern digital, deliverable services which is why we’re committed to supporting and implementing the digital transformation of financial institutions and providing the tools and solutions to do so.

“As a leader within its field, Convera is best placed to support the digital evolution of financial institutions, such as Heritage Bank, helping the services industry to remain competitive, attract and retain customers, and continue to thrive.”

Heritage Bank has been on a digital transformation in recent years, improving its capabilities to provide online services to its members.

The new online international payment service takes this a significant step forward. Up until now, international payments could only be carried out in a branch and took up to 48 hours to complete.

“The new capabilities will be a huge step forward in simplicity and convenience for our members and enable them to make payments via a large number of currencies,” said Mr Lock.

“We’re absolutely delighted to continue our long association with Convera through this renewed partnership, and to deliver such a significant improvement in service to our members.”